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Contact Us
Have a question, feedback or a billing issue? Email us and someone from the team will reply.
To help us answer faster, include:
- The email address of your Story-AI account
- What you were trying to do and what went wrong
- For billing questions, the date and amount of the charge
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Weekend support via email
Common Questions
How does Story-AI work?
You write a prompt and choose settings such as story type, style and length. Story-AI sends them to Google's Gemini model, which writes the story, and saves the result to your library.
Is my content private?
Your stories and account data are visible only to your account. Images and videos you upload or generate are stored at hard-to-guess links so they can be displayed, and anyone with a link can open that file. See our Privacy Policy for details.
Can I cancel anytime?
Yes. You can cancel your subscription at any time in your dashboard, and your plan stays active until the end of the billing period.